As most items are custom made, either a valid purchase order from an existing customer is required - or in the case of a first time customer, a 50% deposit is required with signed order. It is customary that the balance will be paid upon delivery - unless other payment schedules have been agreed to by us.

Proofs will be provided to customer and need to be approved in writing prior to custom work beginning. For items that are custom made, there is no returning of items to us upon delivery.

All orders must be confirmed and committed to in writing prior to our placing an order for item(s) not in stock at our location. In most cases, deposits may be required or an agreed upon valid purchase order must be received.

For items dropped shipped to customer, the normal shipping policy of the providing firm will stand, and customer will need to follow shipping company's policy for review of and damage claim while in transit.

Restocking charges vary between 20 and 30% of list price, depending upon manufacturer. Stock items cannot be returned without our permission.

At the time of sale, customer will be advised of expected delivery time. If an expedited shipping method is required, customer will be notified of that amount and will be required to acknowledge agreement for payment of same.